Q&A

Plain answers about Oly.

About Oly accounts, billing, privacy and support. You do not need this page to use Oly. It is here when you want it.

Oly accounts

What is Oly?

A personal assistant that keeps your calendar, tasks, money and health in one app, with a chat that can do things across all of it. Learn more at olysecretary.com.

Do I have to use this website to use Oly?

No. Oly works on its own at olysecretary.com. This site is here for information when you want it.

How do I join the beta?

Anyone can join. Create an account at olysecretary.com and start Beta Pro. Oly is in beta, so features may change, and feedback is welcome.

Who can create an Oly account?

You must be at least 18 years old, or the age of majority where you live if that is higher. Oly connects to bank accounts and handles financial and health information, so it is not available to minors.

How do I delete my account?

In Oly, open Settings, then Account, then Delete account. We cancel any active subscription, ask Plaid to revoke access to your connected banks, and delete your account and its data from our active systems. Database backups are kept for 7 days and then deleted, and we keep only what the law requires, such as billing records held by our payment processor.

How are bank connections handled?

Through Plaid. Oly never sees your bank password. Linking banks is included in Beta Pro, and you can remove a bank any time in Settings, then Connections.

Can I rely on what Oly tells me?

Treat it as a helpful assistant, not a professional. Answers from AI can be wrong or incomplete, and financial data, health data and AI answers are for information only. Oly is not a financial institution, financial advisor or healthcare provider. Please check anything important before you act on it.

Billing and plans

Is Oly free?

Not during the beta. Beta Pro is the only plan while Oly is in beta: everything in Pro, at a beta price you keep. A Free plan (calendar, tasks, manual finance and health tracking, and a daily chat limit) opens at full launch. See the pricing page for current prices.

What does Beta Pro cost?

$15 a month or $150 a year, charged through Stripe. Beta prices are lower than launch prices, and Beta Pro subscribers keep their plan and price after launch for as long as they stay subscribed without a break. The pricing page always has the current numbers.

How do I cancel?

In Oly, open Settings, then Account. Cancelling stops the next charge and you keep your plan until the end of the period you already paid for. Cancelling does not refund the current period.

Can I get a refund?

The first paid charge of any plan can be refunded within 7 days. Because AI features cost money every time they are used, a refund is available only if your use during that period was light. After 7 days, payments are not refundable except where the law requires it. To ask, use the Refund option on the Oly support page and include the email on your account.

Will my price change?

Subscriptions renew at the end of each period until you cancel. We email you at least 30 days before a price increase applies to your subscription, so you can cancel first, and we email a reminder before a yearly subscription renews.

Is there a student plan?

It opens at full launch and will need verification, such as a school email address. It is not available during the beta.

Privacy

Do you sell my data?

No. No ads and no data brokers. We never sell or rent your personal data and we do not use it to build advertising profiles.

Who handles my data?

A small set of providers that help run Oly, only to run it: Supabase for the database, Plaid for bank connections, Stripe for payments, Google Gemini and Anthropic for AI features, and Vercel for hosting. The full list is in the Oly Privacy Policy.

Is my data used to train AI?

No. We use paid access to our AI providers, and under their paid terms they do not train their models on the content we send. We do not use your personal data to train any AI models.

What about health information?

Logging health entries is optional. We do not sell health data, use it for advertising, or share it with employers, insurers or schools. Oly is not a healthcare provider and is not subject to HIPAA.

How do I see, correct, export or delete my data?

Email support@olysecretary.com from the address on your account. We respond within 30 days. You can also delete your account yourself in Settings.

Does this website track me?

No. This site has no accounts, forms, cookies, analytics or tracking scripts, and it does not store anything in your browser. Its fonts load from Google Fonts. The full details are in the Privacy Policy.

Support

How do I get help with Oly?

Use the form on the Oly support page (help, bug report, refund, feedback or business) or email support@olysecretary.com.

I run a business or school. Can we use Oly?

Enterprise is contact only for now. Choose Business or university on the Oly support page and tell us your organization, about how many people, and what you would use Oly for.

Who is behind Oly?

Oly is made by John Brown, doing business as John Brown Creations. The Terms and Privacy Policy have the details.

My question is about this website or the company.

Use the contact page.

Still need help?

For anything about your Oly account, the Oly team answers at support@olysecretary.com and on the Oly support page.